Question

If you were the waiter in our restaurant example, select ALL the things you should NOT do if you wanted to provide good service.

a. Walk away and talk to another waiter while the customer is talking to you.
b. Insult the customer by belittling her complaint.
c. Do nothing to remedy the situation.
d. Smile and offer an alternative dish.
e. Offer a complimentary dessert.

Answer 1

If I were the waiter, I should avoid walking away while a customer is talking, insulting the customer, and doing nothing to address their concerns. Instead, I should focus on providing solutions such as alternative dishes or complimentary desserts while maintaining professionalism and respecting all parties involved.

Step-by-step explanation:

If I were the waiter in a restaurant scenario, there are several actions I should decidedly not do if I wanted to provide excellent customer service. These include:

• Walking away and talking to another waiter while the customer is talking to me.
• Insulting the customer by belittling her complaint.
• Doing nothing to remedy the situation.

On the other hand, actions that would contribute to good service encompass:

• Smiling and offering an alternative dish.
• Offering a complimentary dessert.

Good customer service is not just about the immediate actions taken to address customer concerns but also about maintaining a professional demeanor, being committed to resolving problems, and upholding respect for customers and authorities within the restaurant.