Question

Call screening in a medical office is important because it allows a medical assistant to do which of the following?

A) Schedule appointments
B) Screen and prioritize incoming calls
C) Make outbound sales calls
D) Update patient records

Answer 1

Call screening in a medical office is important because it allows a medical assistant to screen and prioritize incoming calls.

Step-by-step explanation:

Call screening in a medical office is important because it allows a medical assistant to screen and prioritize incoming calls. This is crucial for managing the flow of communication and ensuring urgent matters are addressed promptly. By identifying the nature of a call, the medical assistant can determine whether it requires immediate attention or can be handled later. For example, calls related to emergencies or urgent medical conditions can be prioritized over non-urgent matters.