Question

Which of the following actions should be taken by the medical assistant when a patient calls the office wanting to make payment arrangements after his account has been turned over to a collection agency?

A) Refer the patient to the collection agency for payment arrangements
B) Arrange a payment plan with the patient and document the agreement
C) Refuse to discuss payment arrangements with the patient
D) Advise the patient to pay the entire amount upfron

Answer 1

When a patient's account is turned over to a collection agency, a medical assistant should arrange a payment plan with the patient and document the agreement.

Step-by-step explanation:

When a patient calls the office wanting to make payment arrangements after their account has been turned over to a collection agency, the medical assistant should arrange a payment plan with the patient and document the agreement. It is important to provide the patient with options to meet their financial obligations while ensuring that the payment plan is feasible and reasonable for both parties. Referring the patient back to the collection agency or refusing to discuss payment arrangements would not be appropriate actions in this situation. Additionally, advising the patient to pay the entire amount upfront may not be realistic for the patient's financial situation.