Final answer:
The DESC script for managing and resolving conflicts emphasizes seeking consensus and does not involve resorting to Ad Hominem statements. Staff using the script should focus on using communication skills to express concerns and find common ground for a resolution.
Step-by-step explanation:
The DESC script is a conflict management and resolution tool that stands for Describe, Express, Specify, and Consequences. It is a method that emphasizes seeking consensus and finding mutually agreeable solutions to conflicts. It does not involve resorting to Ad Hominem statements.
Ad Hominem statements are personal attacks on a person rather than addressing the issue at hand. They are not productive and can escalate conflicts further instead of resolving them.
Instead, when using the DESC script, staff should focus on using communication skills such as active listening, empathy, and assertiveness to express their concerns, understand others' perspectives, and find common ground to reach a resolution.