Question

What should be done in order to resolve the issue with the customer?

1) Offer a replacement camera
2) Provide a refund for the camera
3) Apologize to the customer
4) Give the customer refund for the camera and then offer to show the customer more user-friendly digital cameras.

Answer 1

To resolve the issue with the customer, apologize for the defective camera, offer a replacement or refund, and provide options for user-friendly cameras.

Step-by-step explanation:

In order to resolve the issue with the customer, there are several steps that can be taken:

1. Apologize to the customer for the defective camera, showing understanding and empathy for their frustration.
2. Offer a replacement camera as a solution, ensuring that it is of good quality and meets the customer's expectations.
3. If the customer is not satisfied with a replacement, provide a refund for the camera.
4. Additionally, offering to show the customer more user-friendly digital cameras can help regain their trust and provide them with other options.