Question

What should you do when a customer says they don't wear goggles?

1) Explain the importance of wearing goggles and encourage them to wear them
2) Respect their decision and continue with the task without goggles
3) Inform them about the potential risks of not wearing goggles and offer alternative solutions
4) Consult with a supervisor or safety expert for guidance

Answer 1

When a customer refuses to wear goggles, you should explain their importance, inform about the risks, and potentially consult a safety expert, ensuring that safety protocols are followed, which could mitigate risks per OSHA standards.

Step-by-step explanation:

If a customer says they don't want to wear goggles, it's essential to handle the situation with care and professionalism. The preferable approach is to:

1. Explain the importance of wearing goggles and encourage them to do so.
2. Inform them about the potential risks of not wearing goggles and offer alternative solutions if necessary.
3. Consult with a supervisor or safety expert for guidance, especially if the use of goggles is mandatory by law or company policy.

It's crucial to emphasize that safety equipment like goggles helps protect against eye injuries, including those from chemical splashes, flying debris, or UV radiation. Employers must also ensure a safe workplace under OSHA regulations, which means they are responsible for mitigating risks first by adjusting working conditions and then relying on personal protective equipment.