Final answer:
When receiving a phone call at work, you should excuse yourself and answer the phone, returning the call later if needed. This approach is professionally respectful and supports excellent customer service. Be sure to consider company policies and demonstrate commitment to workplace responsibilities.
Step-by-step explanation:
When you receive a phone call, the most appropriate action is to excuse yourself politely and answer the phone, calling the customer back if necessary. This option respects both your current engagement and the caller's time, and it aligns with professional business etiquette. It also demonstrates commitment to providing excellent customer service and maintaining a positive attitude in the workplace. Additionally, in scenarios where a face-to-face meeting is not as effective as a call, the follow-up phone call allows for timely and direct communication.
Remember, it is important to stay focused at work; however, if the call is urgent, putting aside a moment to address it can prevent potential issues from escalating. If your company has specific policies on handling phone calls, be sure to follow those guidelines as they are part of respecting the authority of your manager and demonstrate support for the company's overall goals.