Final answer:
Customer reviews are usually found in the Customer Reviews section of a store's website, where customers share their experiences and evaluations of a product.
Step-by-step explanation:
After building rapport with the customer, customer reviews for tools on a store's website are most commonly found in the Customer Reviews section. This section is dedicated to gathering and displaying feedback from customers who have purchased and used the product. Reviews typically include an evaluation based on certain criteria such as customer service, atmosphere, prices, and quality of the product. Many customers, whether searching for a new hiking trail, or an auto mechanic, often rely on these online reviews to make informed decisions. Reviews can range from detailed descriptions with a rating system, to specific recommendations or warnings, such as 'would not recommend' if the experience was unsatisfactory.