Final answer:
When asking the customer about software preferences, it is important to gather specific information to understand their needs. Based on the customer's preferences, the store can check if they have another software program in stock that would be a better fit.
Step-by-step explanation:
When asking the customer what features they like about the software, it is important to gather specific information to better understand their needs. This can include asking about the software's user interface, functionality, ease of use, customer support, and any unique features.
Once the customer's preferences are known, the store can then check if they have another program in stock that would better fit their needs. This can involve comparing the features of different software programs and determining if any meet the customer's requirements.
For example, if the customer likes a software's ability to create graphical visualizations, the store can suggest another program that specializes in data visualization. By understanding the customer's needs and matching them with available software programs, the store can provide a tailored solution.