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Which agreement outlines performance requirements for a vendor?

A. MTBF
B. MTTR
C. SLA
D. BCP

User Troi
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1 Answer

4 votes

Final answer:

The Service Level Agreement (SLA) outlines performance requirements for a vendor.

Step-by-step explanation:

The agreement that outlines performance requirements for a vendor is the Service Level Agreement (SLA).

An SLA is a formal document that establishes the expected level of service between a vendor and a client. It specifies the metrics, responsibilities, and performance expectations that the vendor must meet.

For example, the SLA may define the vendor's response time, resolution time, availability, and other key performance indicators.

User Quoc Van Tang
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