Final answer:
A CNA should respond to a resident who refuses to believe in the death of a roommate with empathy, support, and communication with the care team. The grieving process may include denial, which is a natural coping mechanism.
Step-by-step explanation:
When a resident refuses to believe their roommate has passed away, a Certified Nursing Assistant (CNA) should respond with empathy and support. Acknowledge the resident's feelings and offer comfort, ensuring that the resident does not feel alone during this time. It's important to communicate with the care team and possibly seek the help of a counselor or a chaplain to provide professional support.
In cases where families or individuals struggle to accept the death of a loved one, as highlighted by the provided examples, they often cling to hope as a coping mechanism. The CNA should understand this is a natural part of the grieving process and guide them gently towards acceptance, respecting their need for time to process the information.
Given the complexity and sensitivity of topics like death and bereavement, CNAs must act with professionalism and empathy, upholding their responsibility to care for both the emotional and physical well-being of their residents.