Final answer:
Associates are advised to close interactions with positive and encouraging remarks, which align with informal positive sanctions, fostering good relationships and well-being. The correct answer is 1) positive, encouraging.
Step-by-step explanation:
In professional settings, such as business environments, associates are encouraged to close interactions with a positive and encouraging remark.
This approach aligns with the practice of providing informal positive sanctions, which serve to reinforce desired behaviors and foster good relationships.
Studies highlighted in Figure 9.13 and Figure 14.23 suggest that mutually enjoyable interactions are not only beneficial for personal bonds but also promote good health and overall well-being. Furthermore, as evidenced by Steitz's comment, engaging in constructive conversations with colleagues boosts creativity and facilitates problem-solving.
It's crucial to maintain an academic tone that carries a positive connotation in professional communication, as suggested by the 'Link to Learning' section, enhancing the overall value of discourse.