Final answer:
Business associates should never say "I don't know" without also offering to find the information for the guest, ensuring exceptional customer service and commitment to assistance.
Step-by-step explanation:
Associates in a business setting should never say "I don't know" without offering to obtain the information for the guest.
It's important for associates to provide exceptional customer service and part of that service is confidently addressing guest inquiries.
If a situation arises where an associate does not have immediate access to the requested information, the best practice is to offer to find out the answer and follow up with the guest promptly.
Instead of demonstrating uncertainty or a lack of knowledge, associates can say, "Let me find that information for you," or "I will look into that right away and get back to you as soon as possible."
This approach maintains the associate's professionalism and shows that they are proactive and committed to assisting the guest.