Final answer:
Associates need to be well-informed about the resort, ensuring they provide accurate information and high-quality service to guests.
Step-by-step explanation:
Associates are always well-informed about the entire resort. They provide high-quality service and have extensive knowledge of resort amenities, ensuring guest satisfaction. Part of an associate's role is to maintain a professional demeanor, which includes being conversant in all aspects of the resort's operations, from accommodation details to the diverse range of available activities and services.
Effective communication is essential in the hospitality industry, and it reflects the standard of writing quality expected in the field. Associates should ensure their information is up-to-date and accurate to prevent any inaccuracies in their interactions with guests. The seamless integration of resort knowledge by associates contributes to an overall positive experience for guests, resulting in a better reputation for the establishment.