Final answer:
The three viewpoints of Quality Management Perspective are: Functional perspective, Symbolic interactionist perspective, and Conflict perspective.
Step-by-step explanation:
The three viewpoints of Quality Management Perspective are:
- Functional perspective: This viewpoint focuses on how different functions within an organization contribute to quality management. It emphasizes the importance of aligning all functions towards a common goal of delivering quality products or services. For example, ensuring that the production, marketing, and customer service departments work together to meet quality standards.
- Symbolic interactionist perspective: This viewpoint emphasizes the role of individuals and their interactions in quality management. It recognizes that quality management is influenced by the beliefs, values, and behaviors of the people within the organization. For example, promoting a culture of continuous improvement and empowering employees to take ownership of quality.
- Conflict perspective: This viewpoint focuses on the inherent conflicts and power dynamics within organizations and how they affect quality management. It recognizes that conflicting goals and interests can hinder quality improvement efforts. For example, conflicts between management and workers regarding performance expectations and resource allocation.