Question

What is the declarative solution for the following scenario: A reason should be entered when an opportunity is closed by a user.

a) The system should prompt the user to enter a reason when closing an opportunity.
b) Users should never close opportunities.
c) The system should automatically close opportunities without a reason.
d) The reason is irrelevant when closing an opportunity.

Answer 1

The declarative solution to ensure a reason is entered when an opportunity is closed by a user is to have the system prompt the user to enter a reason, thus ensuring accountability and valuable data collection.

Step-by-step explanation:

The correct declarative solution for the scenario where a reason should be entered when an opportunity is closed by a user is: a) The system should prompt the user to enter a reason when closing an opportunity. This option ensures accountability and provides valuable data for the organization to understand the outcomes of opportunities. Options b, c, and d do not meet the requirement for a user to enter a reason when closing an opportunity and either prohibit the action or disregard the need for a reason.