Question

You clearly need to extensively retrain your delivery and management personnel. It's clear that this training will need to cover specific job skills, such as defensive driving, as well as inspire a new commitment to excellence on the part of drivers and their managers.

Time and budgets are limited, however. Given your take on the situation, how would you train? What would you train them on?

Answer 1

To retrain delivery and management personnel, a training program should focus on defensive driving skills and inspiring a commitment to excellence. A combination of in-house training, online courses, and workshops can be effective.

Step-by-step explanation:

To retrain delivery and management personnel, it is important to focus on specific job skills and instilling a commitment to excellence. A training program should cover defensive driving skills and inspire a new mindset among drivers and managers.

limited time and budgets, a combination of in-house training, online courses, and workshops can be effective.

1. Defensive Driving Skills: Provide training on defensive driving techniques to ensure safe and responsible driving practices. This can include topics such as hazard recognition, collision avoidance, and vehicle maintenance.

2. Excellence and Customer Service: Conduct workshops or seminars to emphasize the importance of professionalism, customer service, and going the extra mile. This can help develop a culture of excellence and improve customer satisfaction.

3. Time and Priority Management: Offer training on effective time management, prioritization techniques, and optimizing delivery routes. This can help drivers and managers optimize their productivity and meet deadlines.