Question

A customer has looked at several watches and seems to like one best. She tries it on, sets is to the correct time, and asks if the hand can be changed to another style. You show her the options and she likes one in particular. What is best to say to close the sale?

Answer 1

To close the sale, you can acknowledge the customer's interest, express your ability to accommodate her request, and emphasize the improvement the hand style will bring to the overall appearance of the watch.

Step-by-step explanation:

You can say:

“I'm so glad you found a watch that you like! I can definitely change the style of the hand for you. This new style will complement the watch perfectly and enhance its overall look. Let me take care of it right away so you can start enjoying your new watch with the hand style you prefer.”

By acknowledging the customer's interest and enthusiasm for the watch, expressing your ability to accommodate her request, and emphasizing the improvement the hand style will bring to the overall appearance of the watch, you create a positive and compelling closing statement that encourages the customer to complete the purchase.