Question

CSRs must have strong _____________ skills regardless of whether they communicate face to face with the customer, on the phone, in written messages, or via an online chat.

Answer 1

CSRs must have strong communication skills in various forms of communication.

Step-by-step explanation:

CSRs must have strong communication skills regardless of whether they communicate face-to-face with the customer, on the phone, in written messages, or via an online chat.

Good communication skills are essential for CSRs as they need to effectively convey information, understand customer needs, and build positive relationships. It involves clear and concise documentation, active listening, and the ability to express ideas through spoken and written words.

Example: When a CSR communicates with a customer over the phone, they need to listen carefully, speak clearly, and provide information in a friendly and helpful manner. This helps in reducing frustration and anxiety for the customer and establishes a positive connection between the CSR and the customer.