Final answer:
Programs used by companies for order taking, lead generation, and customer service are known as Customer Relationship Management (CRM) telemarketing programs, which help businesses connect with their customers and are supported by both corporations and business organizations to promote growth and innovation.
Step-by-step explanation:
Programs that are used mainly by companies to take orders, generate leads, and provide service to customers with questions or concerns are called Customer Relationship Management (CRM) telemarketing programs. These programs are crucial for businesses aiming to maintain a strong connection with their customer base.
With the significant number of mobile phone users worldwide, as pointed out by Nokia, there is a substantial opportunity for CRM programs to bridge the gap between banking companies and individuals who need their services.
Not only are large corporations like Germany’s Vodafone or Britain’s Masbabi investing in such tools to expand their market share, but business organizations are also supporting programs that aid in advancing innovation and entrepreneurship in peripheral nations.