Question

Two crucial _______________ steps that CSRs should follow are:

a) acknowledge the receipt of every complaint immediately and
b) explain in writing exactly how you will remedy the problem.

Answer 1

The two crucial steps that CSRs should follow are: acknowledge the receipt of every complaint immediately and explain in writing exactly how you will remedy the problem.

Step-by-step explanation:

The subject of this question is Business and it is suitable for High School level.

The two crucial steps that CSRs should follow are:

1. Acknowledge the receipt of every complaint immediately: When a customer raises a complaint, it is important for a CSR to acknowledge that they have received it to ensure the customer feels heard and valued. This can be done through a response email, phone call, or any other communication channel.
2. Explain in writing exactly how you will remedy the problem: After acknowledging the complaint, CSRs should take the next step of providing a written explanation of how they plan to resolve the issue. This helps the customer understand the proposed solution and builds trust.

Following these steps can contribute to effective customer service and problem resolution.