Final answer:
To be successful in their role, CSRs must be comfortable with the communication process their company expects them to use.
Step-by-step explanation:
The communication process is the transmission of information from a sender to a receiver with the goal of sharing meaning. It involves a series of steps and elements that contribute to the exchange of messages.
CSRs, or Customer Service Representatives, must be comfortable with the communication process that their company expects them to use in order to be successful in their role. This process typically involves listening to customer inquiries and concerns, identifying the customer's needs, and communicating solutions or information effectively.