Final answer:
One thing that will frustrate a customer is a lack of perceived control - that is, being passed from one employee or department to another. To avoid this, companies should empower their employees to handle a range of customer issues and provide comprehensive training. Implementing a customer relationship management system can also help streamline communication and ensure that customers are connected with the right person from the start.
Step-by-step explanation:
One thing that will frustrate a customer is lack of perceived control- that is, being passed from one employee or department to another. This can happen when a customer reaches out to a company for assistance and is transferred multiple times without receiving a resolution to their issue. It creates a sense of powerlessness and increases frustration.
To avoid this, companies should empower their employees to handle a range of customer issues and provide comprehensive training so that employees can efficiently address customer concerns. Implementing a customer relationship management system can also help streamline communication and ensure that customers are connected with the right person from the start.
By prioritizing customer satisfaction and providing a seamless experience, companies can avoid the frustration that comes from being passed around and build long-lasting customer relationships.