Final answer:
A customer who avoids conflict at all costs is known as a conflict-averse customer. Businesses must recognize their needs for a harmonious service experience to maintain their satisfaction and loyalty.
Step-by-step explanation:
A quiet customer who finds conflict so distasteful that he or she will do anything to avoid it is often referred to as a conflict-averse customer. Such individuals may choose to leave a situation or give in to the demands of others rather than engage in confrontation or dispute. Businesses often need to be aware of conflict-averse customers, as their discomfort with confrontation doesn’t mean their dissatisfaction is any less significant. Providing a peaceful and supportive customer service environment can help in retaining such customers who value harmony above all else.