Final answer:
Most people shift from one supplier to another because of dissatisfaction with customer service, not price or product offerings.
Step-by-step explanation:
Most people shift from one supplier to another because of dissatisfaction with customer service, not price or product offerings. When customers are unhappy with the way they are treated or the level of support they receive, they are more likely to switch to a different supplier, even if the price or product is similar.
For example, if a phone service provider has poor customer service and does not resolve issues efficiently, customers may choose to switch to a different provider with better customer support, regardless of the price or product offerings.