Question

Your prospect objects by saying; "It sounds good but we really require a three-year warranty." The warranty for your product is only two years and you do not offer a warranty upgrade option. You would say:

a) "I'm sorry, but we can't extend the warranty. Is there anything else you'd like to know?"

b) "We can offer a discount to make up for the shorter warranty."

c) "Our two-year warranty is industry-standard; it should meet your needs."

d) "I understand your concern; let's explore other aspects of the product."

Answer 1

The subject of this question is Business and the grade is High School. The appropriate response to the customer objection about the warranty is option c) 'Our two-year warranty is industry-standard; it should meet your needs.'

Step-by-step explanation:

The subject of this question is Business. The grade level is High School.

When faced with an objection about the warranty, the best response would be option c) 'Our two-year warranty is industry-standard; it should meet your needs.' This response acknowledges the customer's concern but also highlights that the offered warranty is in line with industry standards. This reassures the customer that they are getting a standard warranty for the product.