Question

You are visiting a customer, and together you notice that the computers just received from your company are of higher specification than ordered. You would:

a) Inform the customer of the mistake and offer to replace the computers with the correct specifications.
b) Keep quiet about the error and hope the customer doesn't notice.
c) Charge the customer for the upgraded specifications without their knowledge.
d) Blame the manufacturer for the mistake and deny responsibility.

Answer 1

In a professional setting, if higher specification computers were delivered in error, a. informing the customer and offering to replace them is the appropriate action. To reassure buyers with imperfect information, clear communication, guarantees.

Step-by-step explanation:

When visiting a customer and discovering that the computers provided are of higher specification than ordered, the ethical and professional approach would involve informing the customer of the mistake. You should choose option (a) which is to inform the customer of the mistake and offer to replace the computers with the correct specifications. This maintains transparency and trust between the seller and the buyer.

Furthermore, to reassure a possible buyer who is faced with imperfect information, a seller can provide a clear channel of communication, offer guarantees or warranties, present reviews and testimonials from other customers, and be willing to answer any questions or concerns proactively. Additionally, in the event that a buyer receives defective work or an incorrect product, the seller should be open to provide a refund or offer opportunities to fix the problem accordingly.