Question

In complex corporate sales environments, client objections should be:

a) Respected and addressed
b) Ignored completely
c) Met with more pressure
d) Deflected to other departments

Answer 1

In complex corporate sales environments, client objections should be respected and addressed. Ignoring client objections can damage the client relationship and trust. Using techniques like Feel-Felt-Found can help address objections and build trust.

Step-by-step explanation:

In complex corporate sales environments, client objections should be respected and addressed. Ignoring client objections can lead to a breakdown in trust and damage the client relationship. Instead, it is important to listen to the client's concerns and address them in a professional and empathetic manner.

One approach to addressing client objections is to use the Feel-Felt-Found technique. This involves acknowledging the client's objection, empathizing with their feelings, and providing examples of other clients who initially felt the same way but eventually found value in the product or service.

By respecting and addressing client objections, sales professionals can build trust, better understand the client's needs, and ultimately increase the likelihood of closing the sale.