Final answer:
In sales, both creating a sense of urgency and communicating positive intent are equally important. They serve to motivate immediate action and build trust with the customer, respectively.
Step-by-step explanation:
In sales, both creating a sense of urgency and communicating positive intent are critical components. Creating a sense of urgency can motivate a potential buyer to take immediate action. This is often achieved through limited-time offers or highlighting the scarcity of a product. On the other hand, communicating positive intent is about building trust and rapport with the customer. It involves showing that you understand their needs and are genuinely interested in providing solutions that benefit them, not just making a sale.
Therefore, the answer is c) Both are equally important. In practice, the best sales strategies will incorporate both elements to effectively engage customers and drive sales. A balance of urgency and trust can lead to successful transactions and longer-term customer relationships.