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An adjuster has many responsibilities. The adjuster's responsibility as a fiduciary means:

a. The adjuster represents, and controls, the property and financial interests of the client, to whom he/she owes a high degree of loyalty and good faith.
b. The adjuster cannot obligate the insurance company.
c. The adjuster is required to document all activities and continuously report to the company of the progress of claims.
d. Once an adjuster makes a promise, the company is bound by that promise.

1 Answer

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Final answer:

The correct answer is option a. A fiduciary, as it pertains to an insurance adjuster, is responsible for controlling and representing the property and financial interests of the client with high loyalty and good faith. The adjuster's fiduciary duty includes ethical conduct and prioritizing the client's best interests above all.

Step-by-step explanation:

The adjuster's responsibility as a fiduciary is a crucial role within the insurance industry. This responsibility, mentioned in option a, emphasizes that the adjuster must represent and control the property and financial interests of the client with the utmost loyalty and good faith. This entails a duty similar to those expressed by Ross, such as the duty of fidelity, where one is expected to keep promises and be truthful.

The fiduciary duty means that adjusters are trusted to act in their clients' best interests, which can involve investigating claims, negotiating settlements, and advising on claim-related matters. It is the adjuster's commitment to ethical conduct, prioritizing the client's interests above their own or the interests of the insurance company.

While option d may sometimes hold true, as adjusters can bind the insurance company through their actions, it is not a direct expression of the fiduciary duty. B and c are also critical adjuster responsibilities, but they do not define the fiduciary aspect of the adjuster's role. Understanding the role of fiduciaries is essential in the larger context of insurance, as policyholders rely on them to protect their financial interests through sound and impartial administration of their policies, reflecting the broader insurance method of protecting individuals from financial loss.

User Tom Winter
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