Final answer:
Bureaucracies often face issues due to their hierarchy and rigidity, which can result in slow and inflexible responses to individual and community needs.
Step-by-step explanation:
The problems of bureaucracy are attributed to two main organizational traits: hierarchy and rigidity. Bureaucracies are characterized by their hierarchical structure, which dictates a clear chain of command, as well as their rigid adherence to rules, protocols, and a defined division of labor. This rigid and hierarchical nature is what often leads to complaints of bureaucracies being slow, inflexible, and impersonal towards the individual needs of people they serve, such as large corporations like Walmart, which can sometimes be perceived as caring little about individuals and the broader community.
These characteristics contrast with traits such as flexibility, decentralization, and informality, which are not typically associated with bureaucratic organizations. Instead, flexibility and decentralization might refer to more modern, adaptive structures that allow for quicker decision-making and adaptations to change, standing in opposition to the traditional bureaucratic model.