Question

Give us an example of a choice you made to go above and beyond what was needed to satisfy a customer. What was the situation? What actions did you take, and what were the results?

A. I offered the customer a free product upgrade.
B. I stayed after hours to resolve the customer's issue.
C. I provided a personalized solution tailored to their needs.
D. I followed up with the customer to ensure their satisfaction.

Answer 1

I worked at Gavi's Fast Food Restaurant and resolved the issue of confusing line-ups by purchasing floor markings to show customers where to line up for each cash register. This resulted in reduced stress for customer service clerks and increased efficiency in serving customers.

Step-by-step explanation:

Sure! I worked at Gavi's Fast Food Restaurant last summer as the lunch-hour manager and during a particularly busy lunch hour several customers complained that the system of lining up to pay was confusing.

As the lunch-hour manager, it was my responsibility to resolve customer complaints and make sure we were providing fair, fast and friendly service.

I wanted to make sure this problem was resolved quickly and effectively so I listened to the feedback from customers and then sought out solutions from the customer service clerks. In order to address the issue, I bought floor markings to show customers where to line up for each cash register.

During subsequent high traffic periods, there were no customer complaints about line-ups. The customer service clerks told me that their stress was reduced because they no longer had to manage conflict in the line. Our store served a higher number of customers on a daily basis because we were able to serve customers more efficiently.