Final answer:
The company should help Joshua understand his place in the organizational structure, tailor a performance improvement plan with clear milestones, encourage proactive problem-solving, and ensure a positive relationship with his manager to address the administrative issues impacting his productivity.
Step-by-step explanation:
Given the situation with Joshua, an extremely successful salesperson lacking administrative skills, the company should consider the following steps:
- Re-examine organizational charts to help Joshua understand where he fits within the company structure and who can provide assistance with administrative tasks.
- Expectations should be set for Joshua's performance within a detailed plan that includes specific milestones for improvement in administrative competence.
- Valorize the initiative by encouraging Joshua to proactively seek solutions to his administrative weaknesses, possibly by finding resources or colleagues that can complement his skills.
- As Joshua's manager plays a key role in his career growth, an effort should be made to foster a positive and collaborative working relationship between them through clear communication and mutual respect.
If Joshua continues to struggle with administrative responsibilities, the company could look into additional training opportunities, providing administrative support, or adjusting his role to focus more on direct sales and delegating administrative tasks to others.