Final answer:
It is false that expectations with a guest are set only after they have purchased a bed. Setting expectations is a key part of any host-guest relationship, including business transactions, and begins from the first interaction, not only post-purchase.
Step-by-step explanation:
The question is whether setting expectations with your guest is necessary only after they have purchased a bed, which is false. In any setting where there is an interaction between a host and guests, it is critical to establish expectations to avoid misunderstandings and ensure a smooth experience for all involved. This aligns with situations such as hosting a dinner at your house, where you naturally assume the role of the host and have a set of responsibilities while your guests also have expectations placed upon them, such as respecting your property and adhering to any house rules you may impose.
In the context of a business setting, such as selling beds, establishing clear expectations can start from the moment a prospective customer enters a store or begins a conversation about a product. The expectations may include informing the customer about the quality, the price, the delivery process, and the after-sales services provided. This ensures that both the seller and the buyer have a shared understanding of what is being offered and what is expected from both parties, which can lead to better business relationships and customer satisfaction. Thus, setting expectations is not an activity limited to post-purchase interactions; it is a continuous and integral part of customer service that commences from the very first interaction.