Question

Build customer-oriented firm - Attributes of Leader

OPTION 1: Vision and Communication Skills
OPTION 2: Financial Management Skills
OPTION 3: Production Expertise
OPTION 4: Human Resource Management Skills

Answer 1

A leader in a customer-oriented firm should have vision and communication skills, financial management skills, and human resource management skills.

Step-by-step explanation:

Attributes of a Leader in a Customer-Oriented Firm

1. Vision and Communication Skills: A leader in a customer-oriented firm should have a clear vision for the company and be able to effectively communicate that vision to their team and customers.
2. Financial Management Skills: A leader should have strong financial management skills to ensure the company's resources are effectively utilized to meet customer needs.
3. Human Resource Management Skills: A leader should possess the ability to manage and develop the team, ensuring all members are aligned with the customer-oriented approach.