Question

What to do if a member forget their card (has an oops card) a) Enter the member's card number and then hit "Enter" before scanning. b) Enter the member's name and then hit "Enter" before scanning.

c) Scan any random item, and the system will automatically recognize the member without the card.
d) Hit the "Cancel" button, and the member will have to retrieve their card.

Answer 1

In case a member forgets their card, known as an 'oops card' situation, the usual procedure would be to enter the member's card number into the system and proceed with the transaction.

Step-by-step explanation:

If a member forgets their card which is referred to as an oops card scenario, the appropriate action to take would generally depend on the specific procedures of the store or membership program. However, typically, one would enter the member's card number and then hit "Enter" before scanning any items. This allows the system to recognize the member and proceed with the transaction as if the card were physically presented. It's not standard practice to scan a random item or to force the member to retrieve their physical card, as those options either do not solve the problem or create unnecessary inconvenience for the member.