Question

What should you do if item doesn't scan after second time a) Request the customer to provide a verbal description of the item, and enter it manually.

b) Call a manager to deal with the issue, as using a price gun is not allowed for employees. c) Manually enter the item's barcode or product code into the system if it doesn't scan after the second attempt.
d) Refuse to sell the item since it doesn't scan, and suggest the customer find a similar product that scans correctly.

Answer 1

If an item doesn't scan after the second time, you can manually enter the barcode or product code into the system or request a verbal description of the item from the customer.

Step-by-step explanation:

If an item doesn't scan after the second time, there are several steps you can take to resolve the issue. C) Manually enter the item's barcode or product code into the system. This allows you to input the information directly, ensuring that the item is properly accounted for.

If this doesn't work, A) request the customer to provide a verbal description of the item, and enter it manually. This option ensures that the correct item is selected even if the barcode cannot be scanned.

However, it is important to note that refusing to sell the item or calling a manager to use a price gun are not the best options in this situation.

D) Refusing to sell the item is not necessary as there are alternative solutions to address the problem. B) Calling a manager to deal with the issue might not be necessary since manually entering the item's information can be done by employees.

If an item does not scan, the most efficient method is to manually enter the item's barcode or product code into the system. This avoids inconvenience to the customer and can quickly resolve the issue without needing managerial assistance unless the item cannot be found in the system.