Final answer:
The correcr answer is option d. The best practice when a donor creates a new account after forgetting their username and password is usually to delete the old account. However, it depends on the specific platform's policies and should be handled by the support team. All actions should prioritize security, data integrity, and accountability.
Step-by-step explanation:
When a donor forgets both their password and username and decides to create a new account, the best practice for data management and account integrity would typically entail keeping the new account and deleting the old one. However, this is not a one-size-fits-all answer, as this situation depends on the policies of the specific platform or organization related to account management. It is crucial to approach donor account issues with security and accountability in mind, often involving steps like verifying the donor's identity before taking action on the accounts.
Generally, when a donor no longer has access to the original account and cannot recover the username or password through standard recovery methods, the platform's support team should be notified. They can merge accounts or assure that the proper account, usually the new one, remains active while maintaining historical data and deleting the redundant account, if possible and necessary. For privacy and security reasons, actual account deletion should be handled by someone authorized within the organization and according to the established protocol.