Question

Upon completion of the Disposal Order workflow, what automation occurs in relation to the disposed asset records within ServiceNow?

Choose 3 answers

A. Date removed is populated on related maintenance contracts.
B. Associated warranty contracts are unlinked from the asset.
C. Software entitlements linked to assets are removed.
D. Disposal date on the asset is populated.
E. Depreciation effective date is updated.

Answer 1

In ServiceNow, after the Disposal Order workflow is completed, associated warranty contracts and software entitlements linked to the asset are removed, and the disposal date is populated.

Step-by-step explanation:

Upon completion of the Disposal Order workflow in ServiceNow, several automation steps take place to update the records of the disposed assets. These automation steps include:

• B. Associated warranty contracts are unlinked from the asset to ensure that there is no confusion regarding the coverage of items that are no longer in use or owned by the organization.
• C. Software entitlements linked to assets are removed, as the software is no longer in use with the disposed asset and therefore should not be counted against the organization's software licenses.
• D. Disposal date on the asset is populated, which serves as an important record for tracking when the asset was disposed of for both compliance and reporting purposes.

These actions ensure that the asset records are kept up to date and free from irrelevant or outdated information following the disposal process.