Question

During an inventory audit, what happens if you accidentally scan the same asset twice?

A. ServiceNow automatically removes duplicates.
B. The most recent scan is imported.
C. Both records are imported.
D. The first scan is imported.

Answer 1

In the context of an inventory audit, if an asset is accidentally scanned twice, most inventory management systems, like ServiceNow, will typically import the most recent scan to maintain database accuracy, but this can vary based on system configuration.

Step-by-step explanation:

When conducting an inventory audit and you accidentally scan the same asset twice, the correct response would be dependent on the system configuration of the asset management tool being used, such as ServiceNow. However, generally, most modern inventory management systems, like ServiceNow, are designed to handle duplicates efficiently. They may either automatically remove duplicates, update existing records with the new scan, or manage the two records according to predefined rules.

For ServiceNow, specifically, if an asset is scanned more than once, it typically updates the existing asset record with the most recent scan information, meaning the most recent scan is imported. This helps in maintaining a clean and accurate database, ensuring that assets are not counted more than once. However, it's crucial to verify this behavior with the exact configuration and version of the software used, as the system behavior may differ based on these factors.