Final answer:
Xin Ja resolved a lineup confusion at Gavi's Fast Food Restaurant by incorporating floor markings, enhancing customer service, and easing the clerks' workload.
Step-by-step explanation:
An interviewer asked Xin Ja for an example of a difficult situation with a co-worker and how it was resolved. When faced with customer complaints about a confusing lineup system at Gavi's Fast Food Restaurant, Xin Ja, the lunch-hour manager, took swift action to ensure a streamlined and efficient process. This situation idenfifies how conflict resolution, teamwork, and customer service can be applied to improve workplace challenges.
Xin Ja listened to customer feedback and collaborated with customer service clerks to find a solution. By implementing floor markings to direct the line-ups to each cash register, the issue was quickly resolved. This led to enhanced customer satisfaction, reduced stress for the clerks, and consequently, an increase in the number of customers served. The action taken by Xin Ja illustrates the importance of staying calm, being open to suggestions, and focusing on problem-solving rather than assigning blame in a challenging work environment.