Final answer:
Cashiers at the front end are responsible for collecting transaction data, providing excellent customer service, maintaining professionalism, managing cash accurately, and working efficiently.
Step-by-step explanation:
We count on our cashiers to perform a variety of important tasks at the front end of the store. Cashiers are expected to collect the data from sales transactions, which can include manually entering prices or scanning items, and managing the cash drawer accurately to ensure that the receipts match the register's log. They must also maintain a professional appearance, treat customers respectfully, and provide excellent customer service. This involves working efficiently to minimize wait times, being knowledgeable about the store's policies and promotions, and handling complaints or issues effectively, as demonstrated through the example of implementing floor markings to streamline customer queues. Additionally, cashiers might oversee self-checkout lanes, reducing the need for numerous cashiers and demonstrating their adaptability to technological advancements in retail.
With responsibilities varying from maintaining professionalism on the sales floor, respecting authority, returning promptly from breaks, and staying committed until the end of their shift, cashiers are vital to the store's operation. They are a key touchpoint for customers, directly impacting the shopping experience and the perception of the store.