Final answer:
When a customer needs assistance or support, it is important to connect them to the appropriate support channels, such as customer support or technical support, depending on their specific needs. The correct options are A and D.
Step-by-step explanation:
When a customer needs assistance or support, it is important to provide helpful and timely assistance. The best course of action would be to connect them to customer support or technical support, depending on the nature of their issue. For example, if the customer is facing a technical problem with a product, connecting them to technical support would be appropriate. On the other hand, if the customer needs help with general inquiries or non-technical issues, referring them to customer support would be the right step.
It is important to note that offering a self-help manual or asking the customer to visit a physical store may not always be the most effective solution, especially when immediate assistance is required.
By connecting the customer to the appropriate support channels, such as a helpline or online chat support, the customer can get the assistance they need from trained professionals who specialize in providing support.
Hence, Options A and D are correct.