Question

If a Guest wants to purchase an item that is out of stock what should you offer them?

A) Provide an estimated restock date and suggest they come back later.
B) Offer to place a backorder for the item and notify them when it becomes available.
C) Recommend a similar or alternative product that is in stock.
D) Apologize and inform them that the item is not available without offering any alternatives.

Answer 1

A seller of goods can reassure a possible buyer who is faced with imperfect information by providing accurate product information, offering a satisfaction guarantee, and sharing customer reviews.

Step-by-step explanation:

When a buyer is faced with imperfect information, a seller can reassure them in several ways:

1. Providing accurate and detailed product information, such as specifications, features, and dimensions, to help the buyer make an informed decision.
2. Offering a satisfaction guarantee or a return policy, which gives the buyer the confidence that they can return the item if it doesn't meet their expectations.
3. Sharing customer reviews and testimonials, which can give the buyer insights into other people's experiences with the product.