Question

You are a manager with an e-retail website. The company has opted for the Standard Support customer care plan. The number of users has surged recently, and the company has realized the need for responses to its Priority 1 (P1) cases in 1 hour while also maintaining control of cost.Which of the following support plans would you suggest?

1. Basic
2. Standard
3. Enhanced
4. Premium

Answer 1

I would suggest the 'Enhanced' support plan for your e-retail website as it provides the necessary 1-hour response time to Priority 1 cases while keeping costs in control.

Step-by-step explanation:

Based on the need for 1-hour response times to Priority 1 cases while controlling costs, I would suggest the 'Enhanced' support plan for your e-retail website. The 'Enhanced' plan provides faster response times than the 'Standard' plan, but it does not come with the higher cost of the 'Premium' plan. With the 'Enhanced' plan, your company can prioritize and resolve critical issues in a timely manner without the added expense.