Question

Which of the following are functions of the model category?

Choose 2 answers

A. Model categories group related assets in the Service Catalog,
B. Model categories provide the link between configuration management and asset management.
C. Model categories group consumables in the Product Catalog.
D. Model categories determine when to create assets from configuration items (CIs).
E. Model categories provide the link between procurement management and asset management.

Answer 1

Model categories serve two main functions; they group related assets within the Service Catalog and provide the necessary link between configuration management and asset management, facilitating efficient resource lifecycle management.

Step-by-step explanation:

The question pertains to the functions of model categories in the context of IT Service Management particularly within a Service Catalog framework. The correct answers that indicate the functions of model categories are:

• A. Model categories group related assets in the Service Catalog.
• B. Model categories provide the link between configuration management and asset management.

Model categories help in organizing services and products into logical groupings for better management and efficiency. They ensure that assets are properly categorized in the Service Catalog, aiding users in identifying and requesting the right resources. Additionally linking configuration items to asset management simplifies tracking and managing IT resources throughout their lifecycle from procurement to retirement.