Question

List four things a TCC operator generally includes when transferring a call to a PSAP.

Answer 1

A TCC operator generally includes caller's location information, emergency details, caller's contact information, and call context when transferring a call to a PSAP.

Step-by-step explanation:

When transferring a call to a Public Safety Answering Point (PSAP), a TCC operator typically includes the following four things:

1. Caller's location information: The TCC operator provides the caller's location to the PSAP so that emergency responders can be dispatched to the correct location.
2. Emergency details: The TCC operator relays any important details provided by the caller regarding the nature of the emergency, including the type of assistance required.
3. Caller's contact information: The TCC operator provides the PSAP with the caller's contact details, such as the phone number used to make the call.
4. Call context: The TCC operator may provide any additional information that can help the PSAP better understand the situation, such as previous calls or ongoing incidents related to the caller.