Final answer:
Text-to-911 offers significant benefits to individuals with speech or hearing disabilities, those in dangerous situations where voice calls are not safe, and during emergencies when voice networks are overwhelmed.
Step-by-step explanation:
Residents who benefit from Text-to-911 encompass individuals with hearing or speech disabilities, those in situations where making a voice call is dangerous or not possible, and instances where voice networks are congested. For people who are deaf or hard of hearing, text-to-911 provides a critical line of communication to emergency services. In circumstances such as domestic violence situations, where a voice call could escalate the danger, texting offers a discreet way to contact police. During times of widespread emergencies where voice call systems are overwhelmed, texts might still go through when calls cannot. This service is vital for ensuring that all community members have equal access to emergency assistance.