Question

Tags are used

A. To further categorize programs or program types.
B. To capture attributes of individual leads.
C. To locate hidden fields on forms.
D. To mark custom fields.

Answer 1

Tags in the CXone Expert framework are used to link pages through common themes and as markers for dynamically organizing content. Therefore, the answer is A. To further categorize programs or program types.

Step-by-step explanation:

The student is inquiring about the purpose of tags within a specific framework, likely related to content management or a customer experience platform. When considering the provided context, particularly the CXone Expert framework, tags are utilized for two main purposes:

• To link pages together along common themes, enabling a more efficient and intuitive navigation through related content.
• As markers for the dynamic organization of content, meaning that they help manage and categorize content in a more flexible and dynamic way than static methods.

Given these uses, the answer to the question is A. To further categorize programs or program types, since tagging facilitates linking related content and the dynamic organization within content frameworks.