Final answer:
Bartenders enhance To Go guests' experiences by ensuring orders are ready on time, facilitating communication with servers about online orders, using checklists for order accuracy, and flexibly handling phone orders during staff absence.
Step-by-step explanation:
Bartenders contribute to our To Go guests' satisfaction in several important ways. Ensuring we meet To Go order "Ready on Time" standards is crucial for maintaining a good customer experience as it demonstrates respect for the customer's time and schedule. Alerting To Go Server when an online order prints at the service bar helps facilitate a smooth handoff and ensures orders are not overlooked, leading to faster service. Using an Accuracy Checklist with every To Go guest ensures that the order is correct and complete, thus preventing future dissatisfaction and complaints. Lastly, taking To Go orders over the phone when no To Go Server is working demonstrates adaptability and ensures continued quality service without interruption.
An example from a real-world experience is an instance where customer complaints led to an improved queuing system. As a manager, after receiving customer feedback, floor markings were bought to direct customers where to line up, which resulted in a more efficient service and a reduction in customer complaints during high traffic periods.